How Talent Spring sets new standards through process optimization

Talent Spring, a leading provider of recruitment and staff leasing services, was facing significant operational challenges. Despite an established network and basic digital processes, communication and coordination with clients was proving to be time-consuming and inefficient. Requests were processed via various channels and required extensive manual processing. This led to longer lead times and missed business opportunities. The high administrative effort involved in managing candidate profiles and forwarding them noticeably slowed down the company's growth, while customers increasingly expected faster and more agile solutions.

Pactos was selected as the collaboration solution. This innovative system enabled real-time processing of customer requests and revolutionized the recruitment process through AI-powered matching. The platform automated time-consuming manual processes and optimized profile selection so that only the most relevant candidates were suggested. The user-friendly interface allowed for a quick implementation and smooth onboarding of the team, allowing the benefits of the new solution to be realized immediately.

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The implementation led to impressive results: The first profile submission now took place within six minutes, the administrative effort was reduced by 38% and the company recorded a 7% increase in turnover in the temporary employment business. Employees were able to focus more on personal support for clients and candidates, which significantly improved the quality of service. Talent Spring was able to further expand its position as a reliable partner in the personnel market, creating a solid basis for future growth in the dynamic personnel sector.